| Download Station - Troubleshooting |
 |
|
After connecting my MP3 player a dialog box is displayed that asks what I want Windows to do each time I connect the MP3 player. What should I do?
Click 'Cancel' to close this dialog box, and follow the steps presented by OverDrive Download Station.
Back to top
After connecting my MP3 player I inadvertently chose to play the files on the MP3 player with Windows Media® Player. What should I do?
Close Windows Media Player. After checking a title out, click the 'Download' button and the OverDrive Download Station Wizard will guide you through the steps needed to download/transfer files to your MP3 player.
Back to top
When I attempt to transfer an audio title to an iPod® or iPhone™, I get an error message stating 'The license for this title prohibits conversion and transfer to Apple® devices'. What should I do?
This error can indicate that the publisher has not allowed this title to be transferred to Apple devices. The publisher of each title decides whether to allow the title to be transferred to an Apple device; this decision is at the publisher's discretion. Many publishers enable this functionality while others choose not to permit this use of their content.
To check whether an OverDrive WMA Audiobook title can be transferred to an iPod or iPhone, search for the desired title, and click the title to bring up the page displaying details about the title. At this page, look for the heading 'Digital Rights Information'. The information listed here will clearly indicate whether or not the publisher has enabled transfer to Apple device functionality.
This error will also be displayed if you are attempting to transfer OverDrive Music titles to an iPod, iPhone, or Zune device. OverDrive Music titles cannot be transferred to iPods and iPhones at this Download Station. Many OverDrive Music titles can be transferred to iPods and iPhones using OverDrive Media Console v3.2.0.3 (or newer, on your Windows PC at home). OverDrive Music titles cannot be transferred to Zunes.
Back to top
When I connect my iPod or iPhone an iTunes® dialog box opens that says 'Your iPod needs to be reformatted for use with Windows. Would you like to run iTunes to restore your iPod now?'. Should I reformat my iPod or iPhone?
To prevent any loss of data, we do not recommend reformatting your iPod or iPhone. Instead, use the 'at-home' version of this site on your home computer at http://singapore.lib.overdrive.com.
Back to top
When I transfer OverDrive WMA Audiobook titles to an iPod or iPhone, the transfer process takes longer than I expected. Why does it take longer than usual to transfer OverDrive WMA Audiobook titles to Apple devices?
When OverDrive WMA Audiobook titles are transferred to Apple devices, the DRM-protected WMA files that make up the audiobook are converted. The conversion process typically takes a few minutes per Part, resulting in transfer times that are longer than what you may typically experience.
Back to top
When I attempt to transfer an audiobook to my Zune, I get an error stating that the Zune is already connected to another program. What should I do?
Before you can transfer audiobooks to a Zune using OverDrive Download Station, you must close any other program to which the Zune is connected. After you close all applications to which the Zune is connected, attempt the transfer again.
Back to top
What should I do if an audio title does not completely transfer?
If a Part of an audio title has not downloaded or transferred to your MP3 player successfully, attempt to download and transfer the Part again. OverDrive Download Station may alert you that 'One or more of the selected Parts already exist on the selected portable player.' At this prompt select 'Yes' to overwrite the Part that previously transferred unsuccessfully.
Back to top
I tried to transfer an audio title to my Windows Mobile® device and got an error that began 'Unable to locate folder from…'. What should I do?
This error occurs if you have specified that you want to save a title to a sub-folder on an encrypted SD card. OverDrive Download Station only supports transfer of audio titles to the root folder of encrypted SD cards. Transfer to sub-folders is supported if your SD card is not encrypted.
To save files to the root folder of your encrypted SD card…
- Click the 'Download' button for the title.
The OverDrive Download Station Wizard opens.
- Connect the Windows Mobile device. Verify that the correct title is displayed on the OverDrive Download Station Wizard's 'Welcome' screen, and click the 'Next' button.
The OverDrive Download Station Wizard searches for a supported device.
Your device is detected, and the 'Confirm' screen is displayed.
- At the 'Confirm' screen, choose which Part(s) you would like to download and transfer by placing a checkmark next to the desired Part(s). Select your SD card as the player to which the files will be transferred.
- Click 'Advanced Options…'.
The 'Advanced Options' dialog box is displayed.
- In the 'Advanced Options' dialog box, click the 'Use Default' button. The download location is set to the root folder of the SD card.
- Click 'OK' to close the 'Advanced Options' dialog box.
- At the 'Confirm' screen, click the 'Next' button.
OverDrive Download Station downloads and transfers the selected Part(s) to the root folder of your SD card. The 'Status' screen displays the download/transfer progress for each Part.
When the download and transfer is complete, the 'Success' screen is displayed.
- Click the 'Finish' button to exit the OverDrive Download Station Wizard. Disconnect your device.
- Sign out of your account if you are finished checking out and/or transferring titles.
Back to top
My iriver MP3 player does not seem to support WMA audio titles although the device documentation says that it supports DRM-protected WMA files. Are there any known issues with iriver MP3 players?
Some iriver MP3 players do not natively support DRM-protected WMA files, including the iriver T10 and iriver T30. However with a firmware upgrade released by iriver, these devices will support DRM-protected WMA files. Please visit the iriver website at http://iriverinc.com/support/mtpupdate on your home computer for more information on completing this firmware upgrade.
Back to top
My MP3 player does not seem to support WMA audio files. Where can I find information on supported MP3 players?
To review a list of supported portable devices, click here.
Back to top
I cannot find the information I am looking for. What should I do?
If you cannot find the information you are looking for with reference to our Help section, please contact support. In order to facilitate troubleshooting, please include the following information in your correspondence…
- Steps to reproduce the problem (in as much detail as possible)
- Exact text of any error message
- URL(s) of any error page(s) you encounter
- Library card number
- Title(s) of problem audio file
- Problem Part(s)
- MP3 player make and model
Back to top
|
